Refund policy

Returns and Exchanges

Due to hygiene reasons, all Ava & Azar earrings are non-returnable and non-exchangeable, unless they arrive faulty or damaged.

This policy does not affect your statutory rights.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if your item is defective, damaged, or if you have received the incorrect item. This allows us to assess the issue and resolve it promptly.

In these instances, please contact hello@avaandazar.co.uk with your order number and clear photographs of the issue. Where appropriate, we will offer a replacement or refund once the faulty or damaged item has been returned to us.